Delivery Requirement (within Peninsular Malaysia and Sabah & Sarawak)
The cost of shipping is calculated and displayed on the checkout page before you complete your order. It is just an ESTIMATED for East Malaysia. Shipping costs for all products shall be borne by the Customer and may be subject to change according to our appointed Citylink courier company from time to time. For more information regarding shipping fee charges you may check the link below https://www.citylinkexpress.com/calculator/.
Our company will process your delivery of goods once full payment has been received.
We do offer multiple payment options. You may drop the payment receipt to our Whatsapp no. below 016 511 5570.
Once your order has been prepared for shipment or has been shipped, we are unable to change the shipping address.
When no one is available to receive or acknowledge at the time of delivery if the goods return to the Company there will be additional delivery charges imposed for the second round of delivery.
DIYTOOLS aims to deliver your tools in the fastest time possible! Our logistic department will call or text you one day before delivery.
Shipping Day: Monday - Friday
Shipping Time: 10:00 am to 5:00 pm
* There will be no delivery during Malaysia public holidays.
The orders are shipped between 1-5 working days.
Please note that we will not accept delivery to a P.O. Box address and it might not be possible for delivery to some locations within the aforesaid areas in certain circumstances.
If delivery to some locations is not possible, we may contact you to arrange for delivery to an alternative address.
We shall use reasonable endeavors to deliver Products of acceptable quality to the delivery address specified and keyed in by the customer but we cannot guarantee any firm delivery time, and we shall not be liable for any delay in its delivery services, if the delay has been due to causes beyond our control.
No One To Accept The Delivery
When there is no one around to receive the item, our delivery man will call/text you.
You may request him to the below options:
1) Leave at the door (We will not be responsible for any mishap eg. missing, damage, etc to the item.)
2) Leave it with your neighbour (We will not be responsible for any mishap eg. missing, damage, etc to the item.)
3) Arrange for re-schedule at a fee of similar to the amount you have paid previously. (Delivery fee paid previously will not be refunded for this option)
4) Arrange an appointment for self pickup at the pickup location. (Delivery fee paid previously will not be refunded for this option)
If the recipient is not contactable and there is no one to receive the item, the arrangement will by default be Option 4 -Self Pick Up. Our customer service will call/text you to arrange for a Self Pick Up. Should the recipient remain contactable for 7 calendar days from the delivery date, the order will be forfeited and cancelled. Therefore, we will not refund you for any amount that you have spent on your order including the delivery fee.
We only provide shipping within Malaysia.
However, Buyer can arrange picking up of the package through an international forwarding company (IFC) e.g. UPS, DHL, FedEx, etc. The arrangement with the IFC will have to be initiated from the Buyer’s end and informed to us in advance. Any payment to the IFC should also be paid by the Buyer directly to the IFC.
The buyer will have to bear the risk as we will not be providing any warranty, replacement or refund for any items or packages undelivered or damaged. Our responsibility for loss or damage to your order ends once your IFC collects the package.
Customers from Singapore can purchase via our Singapore website at www.diytools.sg
During Promotion Period
During peak periods, there may be some delay in delivery. Please bear with us as we could not fulfil the usual delivery promise due to large volume of orders, transaction and availability issues. We will try our best to delivery to our customers at the fastest speed possible.